A CAREER AT VICWEST …

At Vicwest we are “Building for Tomorrow”.

Founded in 1930 and headquartered in Burlington, Ontario, Vicwest is a leading supplier of quality exterior building products for all segments of the construction industry across North America.

Career Success Begins With Vicwest – At Vicwest, the key to our success is the continuing success of our people.

What you can expect from Vicwest:

  • A SAFE Work Environment: Safety is our first priority
  • Competitive Wages
  • Long-term Employment Opportunities
  • Continuous Opportunities for Advancement
  • Dental and Health Benefits
  • Retirement Savings Plan
  • Employee Service Recognition Program

AVAILABLE POSITIONS:

Our Reputation Stands on What We Build”

At Vicwest, we are “Building for Tomorrow”.

We are currently looking for a Bilingual IT Systems Administrator in our Burlington office.

If you are looking to join a company that is customer focused and values product quality while driving innovation, then we want you on our team!

Position Summary

Reporting to the IT Infrastructure Manager, the Systems Administrator is responsible for the day-to-day management and administration of enterprise cloud, desktop and server infrastructure, and related systems. The incumbent provides complex and varied functions in a shared service environment for the most effective use of services. In addition to the coordination, control, testing, maintenance and support of infrastructure systems to ensure server and system availability, the Systems Administrator is responsible for developing specialized solutions that leverage our technology investment and solve real business problems.

The incumbent is also responsible for enabling the business to leverage its investment in existing and new technologies. This includes, but is not limited to, Mobile, Web, Cloud, and IoT, and includes the integration of these technologies using modern flexible and extensible tools.

 

Key Accountabilities

  1. Infrastructure administration
  2. Business solutions
  3. Helpdesk support and analysis

Major Responsibilities

  • To provide administration, maintenance and support for Vicwest core IT Infrastructure, either directly or coordinating with a Managed Services Provider.
  • To maintain and improve data availability, security and integrity.
  • To support the IT team as assigned by the IT Director.
  • General IT support and advice to Vicwest management.
  • Maintain and troubleshoot all network and core infrastructure issues/outages to resolution.
  • Assist in the development and maintenance of Business continuity planning, implementation and testing.
  • Keep abreast of recent developments in IT and corporate IT initiatives, policies and practices and provide advice to line management of same.
  • Ensure operational compliance with industry standards.
  • Project management
  • Reporting for core systems
  • Provide Helpdesk technical support to Vicwest management and staff
  • Documentation of IT processes, procedures, systems and incidents as appropriate
  • Reporting on works activity to line managers (or other designated project managers as required)
  • To be aware of statutory, regulatory, customer requirements and business policy and objectives and the importance of meeting these
  • Use and Maintain the designated Heldesk Ticket system for IT Operations
  • Leverages Vicwest’s investment in technologies, such as Cloud, by translating business requirements and building solutions that meet customers’ critical business needs, while aligning to Vicwest’s strategic vision and roadmap.

 Qualifications

  • College or university degree
  • 5+ years of enterprise-level experience in the systems administration and implementation in a large-scale environment, including backup and recovery method
  • 5+ years of SAP experience is an asset or experience working with a Business Intelligence tool
  • Expert knowledge and understanding of core Microsoft technologies and strategies, including technology design, implementation equipment and support functions related to Email, Active Directory, SQL Server, DNS, VPNs and general networking.
  • Knowledge of principles and processes for providing customer services: customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Windows 2003/2008/2012/2016, Active Directory and Group Policy
    • Exchange and Office 365
    • Cisco / Meraki network equipment
    • Security products
    • High availability disaster recovery solutions
    • Comprehensive understanding of IT Security

Required Skills:

  • A curious, solutions-based mindset with a collaborative nature
  • Ability to manage projects and execute on key deliverables
  • Ability to analyze and synthesize data
  • Demonstrated ability to think logically, strategically, tactically
  • Strong communicator with ability to actively listen to clients

Vicwest welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Interested in this role?

Apply via email today! vbphr@vicwest.com

 

 

“Our Reputation Stands on What We Build”

At Vicwest, we are “Building for Tomorrow”.

We are currently looking for an Inside Sales Coordinator in our Memramcook location.

If you are looking to join a company that is customer focused and values product quality while driving innovation, then we want you on our team!

Position Summary

Under the Supervision of the Regional Sales Manager, Atlantic Canada, the Inside Sales Coordinator provides customer service by responding to inquiries and complaints about products and services received by mail, fax or phone.  Points commonly discussed may include but are not limited to price, delivery dates, adjustments, orders and other.

Key Accountabilities

  • Respond to customer orders received by phone, fax or e-mail.
  • Provide oral and written estimate to recommend alternative or effective substitutions to a price point of view.
  • Communicate the shipping status of orders and customer queries to External sales or Inside Sales Manager concerned.
  • Enter customer orders into SAP and modify as needed.
  • Track all orders to ensure their completion and delivery.
  • Investigate, resolve and respond to customer complaints.
  • Provide information on products, such as tablets colors, colors chart documentation and catalogs as required.
  • Analyze situation and potential customers to identify needs and recommend appropriate products.
  • Maintain strong relationships with clients, based on standards and practices of the company.
  • Operate a multi-line phone system and be sure to take all calls.

Qualifications

  • Degree in Civil Engineering Technology is an asset
  • Knowledge of the field of construction and blue print reading will be considered an asset.
  • Knowledge of the manufacturing environment and SAP is an asset.
  • Bilingual (English and French) written and oral
  • Excellent written and oral communication skills
  • Proficiency with MS Office Suite
  • Excellent analytical and problem-solving skills
  • Strong aptitudes for customer service
  • Excellent relationship building skills.

 

Vicwest welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Interested in this role?

Apply via email today! vbphr@vicwest.com

 

 

“Our Reputation Stands On What We Build”
At Vicwest we are “Building for Tomorrow”, we are currently looking for an Inside Sales Coordinator for our Burlington office.

If you are looking to join a company that is customer focused and values product quality while driving innovation, then we want you on our team!

POSITION SUMMARY
As a key member of the inside sales team at the Burlington branch, you will be required to coordinate and process inside sales orders, provide technical knowledge and detailed product specifications to meet customer needs. This position will focus on supporting the Industrial, Commercial, and Institutional (ICI) division.

KEY RESPONSIBILITIES
• Process sales orders by checking for correct price, profile, description, quantity, and credit terms.
• Interface with customers, field sales, and manufacturing on matters dealing with quotations, scheduling, delivery dates and shipping.
• Assist customers with product applications by providing technical knowledge of our products.
• Complete paperwork/forms to record required sales information.
• Maintain the appropriate customer files and reports.
• Perform accurate and speedy data entry.

SKILL, EDUCATION & EXPERIENCE
• Post-secondary education in Business, Sales, Administration, Construction or another related field.
• 3 – 5 years of experience in the Construction or Manufacturing industry.
• 3 – 5 years of exceptional Customer Service skills.
• Demonstrate a strong ability to multi-task, handle timelines, and close attention to details.
• Excellent written and oral communication skills.
• Computer proficiency in MS Office.
• Working knowledge and experience with SAP.
• Project coordination and estimating experience is considered an asset.

Interested in this role?

Apply via email today! vbphr@vicwest.com

Vicwest welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

 

“Our Reputation Stands On What We Build”
At Vicwest we are “Building for Tomorrow”, We are currently looking for a Inside Sales Coordinator for our Victoriaville office.

If you are looking to join a company that is customer focused and values product quality while driving innovation, then we want you on our team!

Position Summary

Under the Supervision of the Customer Service Manager, the Inside Sales Coordinator provides customer service by responding to inquiries and complaints about products and services received by mail, fax or phone. Points commonly discussed may include but are not limited to price, delivery dates, adjustments, orders and other.

Key Accountabilities

• Respond to customer orders received by phone, fax or e-mail.
• Provide oral and written estimate to recommend alternative or effective substitutions to a price point of view.
• Communicate the shipping status of orders and customer quarries to external sales or Inside Sales Manager concerned.
• Enter customer orders into SAP and modify as needed.
• Track all orders to ensure their completion and delivery.
• Investigate, resolve and respond to customer complaints.
• Provide information on products, such as tablets colors, colors chart documentation and catalogs as required.
• Analyze situation and potential customers to identify needs and recommend appropriate products.
• Maintain strong relationships with clients, based on standards and practices of the company.
• Operate a multi-line phone system and be sure to take all calls.

Qualifications

• University or college degree
• Knowledge of the field of construction and blue print reading will be considered an asset.
• Knowledge of the manufacturing environment and SAP is an asset.
• Bilingual (English and French) written and oral
• Excellent written and oral communication skills
• Proficiency with MS Office Suite
• Excellent analytical and problem-solving skills
• Strong aptitudes for customer service
• Excellent relationship building skills.

The duties and responsibilities listed herein are not all inclusive and the position and its responsibilities may change over time as business necessitates.

Vicwest welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Interested in this role?
Apply via email today! vbphr@vicwest.com