Your privacy is a primary concern to us. Our goal is to ensure the confidentiality and security for the personal information you provide to us and to protect such information in accordance with applicable privacy laws. This policy explains our privacy and security practices, and may be supplemented by specific policies, procedures, and practices.
Why do we collect personal information?
We may collect personal information for the following purposes:
We may collect personal information for other purposes where we have a legal duty or right to do so or where we have a good faith belief that it is necessary to protect our property or rights.
We do not collect personal information for any other purposes, unless we have the consent of the individual to whom it relates.
How We Collect Your Information:
Collection directly from you
Most of the personal data we process about you comes directly from you for example:
Please note that we may record conversations made with our Sales, Account Management and Customer Service teams.
Automatic collection when you contact us or visit our website
We automatically collect information about you as follows:
What personal information is collected?
Personal information is information that is personally identifiable with you. However, it does not include your name, position or title, or business contact information in your capacity as an employee of an organization. It also excludes specified publicly-available information, such as information listed in a public telephone directory. The type of personal information that we collect from you may include, for example, your name, email address, address, phone number, and other information you choose to provide (for example, information you provide through our website voluntarily). We typically collect personal information from you with your knowledge and consent. Occasionally, we may collect personal information from third party sources, but only with your knowledge and consent or where otherwise authorized by law.
How is your personal information used or disclosed?
We only use or disclose personal information as reasonably required to facilitate the Authorized Purposes listed above, or as otherwise permitted by applicable law.
At any time, you have the right to opt out of receiving future communications. If you would like to request that no further emails be sent to you, you may unsubscribe at any time by following the appropriate link on the Web site, or by sending an email to email@example.com.
In some cases, we may share personal information with third party service providers performing functions on our behalf, including, for example, vendors that provide information technology services or provide analytics or assessment services.
We do not sell, rent or trade your personal information and will not distribute your personal information to anyone (other than as may be required by law).
Consent – Is there a choice?
Individuals can deny or withdraw their consent to our collection, use and disclosure of their personal information at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, we may not be able to provide certain products or services.
Retention of your personal information
The protection of personal information is of paramount concern to us, and we are prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable privacy laws.
We retain personal information only as long as is necessary to fulfill the purposes for which the information was collected, or for legal or business purposes. When your personal information is no longer required, we will destroy or render your personal information non-identifiable (that is, alter the information so that it cannot be traced back to or associated with a specific individual).
Storage and Processing
We will store the personal information on our internal servers and/or with its services providers.
Our service providers may store and/or process personal information outside of Canada (including in the United States of America or the European Union). When information is stored or processed outside of Canada, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. Vicwest Building Products hold and share data with Kingspan Holdings, affiliates and third parties who are compliant with our Data policies. We have taken appropriate technical, organizational, and legal steps to secure this information. For more information on our policies regarding foreign data processing arrangements please contact our Privacy Officer (contact information below).
Cookies and IP Addresses
We will not attempt to link or match such anonymous technical information with any personally-identifiable information unless we have your consent, we (or our service providers) have detected or reasonably suspect any unlawful use of our services or a security breach, or we have a legal duty or right to do so.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
Third Party Web sites
Our Web site may contain links to other third-party Web sites that may collect personal information. This policy does not extend to the privacy practices (or lack thereof) of third parties. We cannot and do not assume responsibility for the policies, practices and actions of such third parties.
Access to your information
We appreciate your assistance in keeping your personal information up to date and accurate. You are entitled to access, verify, amend and/or correct your personal information collected by us. You are encouraged to contact our Privacy Officer at firstname.lastname@example.org or by mailing Vicwest Building Products, Privacy Office, 5050 South Service Road, Unit 200, Burlington, Ontario L7L 5Y7 to verify, correct or update your personal information.
If you have a concern regarding the collection, use or disclosure of your personal information by us, please contact our Privacy Officer at email@example.com or by mailing Vicwest Building Products, Privacy Office, 5050 South Service Road, Unit 200, Burlington, Ontario L7L 5Y7. Your concern will be investigated and you will be notified within 30 days of the outcome of the investigation and any action required as a result.
This policy, as amended from time to time, has been adopted by Vicwest Inc. and its subsidiaries or affiliates as of August 8, 2022. We reserve the right to change this policy at any time.