Privacy Policy

Your privacy is a primary concern to us. Our goal is to ensure the highest level of confidentiality and security for the personal information you provide to us.

What personal information is collected?

We collect the personal information you provide through this Web site voluntarily. Personal information is information that is personally identifiable with you, such as your email address and product information requests. However, it does not include the name, position or title, business address or business telephone number of an employee of an organization. It also excludes specified publicly-available information, such as information listed in a public telephone directory.

How your personal information is used?

We will use the personal information that you provide to us through this Web site to respond to your email inquiries, obtain information about and market to our Web site users, update product catalogues, and complete orders and/or product information. We also send email updates to those individuals who have chosen to receive such emails. At any time, you have the right to opt out of receiving future communications. If you would like to request that no further emails be sent to you, you may unsubscribe at any time by following the appropriate link on the Web site, or by sending an email to

We do not sell, rent or trade your personal information and will not distribute your personal information to anyone (other than as may be required by law).

Retention of your personal information

We will maintain the confidentiality of your information and it will be used only to support your customer relationship with the Company. Our internal practices help protect your privacy by limiting employee access to and use of customer data. The Company has employed reasonable security measures to protect against the theft, loss, misuse or alteration of your personal information. However, it is important to note that any information transmitted over the Internet can be intercepted by third parties. As such, the Company cannot and does not assume any liability for the theft, loss, misuse or alteration of any personal information transmitted over the Internet.

When your personal information is no longer required for the purposes set out above (or for applicable statutory requirements), the Company will destroy or render your personal information non-identifiable (that is, alter the information so that it cannot be traced back to or associated with a specific individual).

Cookies and IP Addresses

We use an individual’s IP address to help identify an individual, gather broad demographic information about users of the Web site, diagnose problems with our systems, and administer the Web site. Depending on a user’s browser settings, the Web site also uses cookies to deliver content according to the individual’s preference and to save the individual’s password so that the individual is not required to re-enter it while the individual uses the Web site.

Third Party Web sites

Our Web site may contain links to other third party Web sites that may collect personal information. This policy does not extend to the privacy practices (or lack thereof) of third parties. The Company cannot and does not assume responsibility for the policies, practices and actions of such third parties.

Access to your information

We appreciate your assistance in keeping your personal information up to date and accurate. You are entitled to access, verify, amend and/or correct your personal information collected by the Company. You are encouraged to contact our Privacy Officer at or by telephone at (905) 825-2252 to verify, correct or update your personal information.

If you have a concern regarding the collection, use or disclosure of your personal information by the Company, please contact our Privacy Officer at or by telephone at (905) 825-2252. Your concern will be investigated and you will be notified as soon as possible of the outcome of the investigation and any action required as a result.

Effective date

This policy, as amended from time to time, has been adopted by Vicwest Corporation and its subsidiaries or affiliates as of May 6, 2009.